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Delivery Information

 

Last Updated: July 22, 2025

Welcome to the SportX Pro Shop, operated by NetG Systems L.L.C. This Delivery Information page outlines our shipping policies, costs, and timelines for orders placed through the SportX Pro Shop. We aim to deliver your sports gear and accessories promptly and securely. Please read this page carefully to understand our delivery process.

1. Shipping Destinations

We ship to addresses in the United States and select international destinations. During checkout, you can confirm if your location is eligible for delivery. If your country or region is not listed, please contact us at support@sportx.pro to inquire about availability.

2. Shipping Methods and Costs

  • Standard Shipping: Available for all orders, with delivery typically within 5–7 business days for U.S. addresses and 10–15 business days for international orders.
  • Expedited Shipping: Available for select products and destinations, with delivery typically within 2–3 business days for U.S. addresses and 5–10 business days internationally.
  • Free Shipping: Offered on orders over $1000 within the U.S. (exclusions may apply, such as oversized items).

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. All prices are displayed in USD  and exclude any applicable taxes or customs fees.

3. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed after 2:00 PM EDT or on weekends/holidays will be processed the next business day.
  • During high-demand periods (e.g., holidays or major sales), processing may take up to 3 business days.

You will receive a confirmation email with tracking information once your order ships.

4. Delivery Timelines

Delivery times depend on your location and chosen shipping method:

  • United States:
    • Standard: 5–7 business days
    • Expedited: 2–3 business days
  • International:
    • Standard: 10–15 business days
    • Expedited: 5–10 business days

Please note:

  • Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.
  • International orders may be subject to customs clearance, which can add 2–5 business days.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package through the carrier’s website (e.g., USPS, FedEx, or DHL). If you don’t receive a tracking number within 3 business days of your order, contact us at admin@sportx.pro.

6. Customs, Duties, and Taxes

  • For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country’s government.
  • These charges are not included in the product or shipping costs and must be paid upon delivery.
  • We recommend checking your country’s customs policies before placing an order.

7. Delivery Issues

  • Incorrect Shipping Address: You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us at support@sportx.pro within 7 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a replacement/refund, per our Return Policy [link to policy if applicable].
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or refusal to accept delivery, we will refund the order amount minus shipping costs, or reship at your expense.

8. Restrictions

  • Some products (e.g., oversized equipment or hazardous materials) may have shipping restrictions or additional fees. These will be indicated at checkout.
  • We do not ship to P.O. boxes for certain items or expedited shipping methods.

9. Contact Us

For questions about your order or delivery, please reach out to:


Email: admin@sportx.pro
 

We’re here to ensure your SportX Pro Shop experience is seamless. Thank you for shopping with us!